Privacy policy
Last updated November 2026
Who we are
Emergency Plumbing is responsible for the personal information collected through this website. You can contact us on 07428 016776.
What we collect
When you call or WhatsApp us, we'll have your phone number, your name and address if you give them, details of the problem and any photos or videos you send.
How we use it
Only to reply to your enquiry, give you a price, arrange and carry out the work, and invoice you. We don't sell your details or use them for marketing.
Legal basis
We use your details to take steps you've asked for before entering into a contract with us, and to carry out that contract.
Who we share it with
We don't share your details with anyone except where needed to do the job. WhatsApp messages are handled by WhatsApp (Meta). Maps on this site are provided by Google, which may set its own cookies when the map loads.
Cookies
This site doesn't set its own tracking or advertising cookies.
How long we keep it
Enquiries that don't go ahead are deleted within 12 months. If we do work for you, we keep job and invoice records for as long as the law requires.
Your rights
You can ask to see, correct or delete the information we hold about you by calling us on 07428 016776. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.